The Customer Satisfaction Measures topic area is intended to provide a forum for transportation practitioners that are interested in performance measurement issues .

You are encouraged to use the site to pose questions, post articles/studies and draw on the resources of others. The goal is to create a useful on-line resource that contains a variety of customer satisfaction methods, metrics and survey techniques that you can use. These techniques include creative, cost effective ways to collect and analyze customer satisfaction data. Particularly important are the ways in which organizations use customer satisfaction data to make changes and then to measure the effectiveness of those changes. Please contribute information gained by your experience in the field: highlight successes and note pitfalls to be avoided. We will all benefit from your participation.

 

Facilitator for this topic: Robert Lockhart, BART

Please send questions or concerns to: Email: boblockhart@sbcglobal.net

Measure Customers' Satisfaction or Customer Experience (2 responses) 2/25/2008 --- Robert Lockhart How to evaluate customer satisfaction with maps? (no responses) 6/01/2007 --- Robert Lockhart Customer Satisfaction Report (no responses) 4/04/2007 --- Robert Lockhart TransitTools (Test) Website for Practitioners (no responses) 12/26/2006 --- Robert Lockhart Large Scale Survey - Uses, Applications, and Budget Constraints (no responses) 12/11/2006 --- Robert Lockhart Who Are Your Key Market Segment(s)? (4 responses) 12/07/2006 --- Robert Lockhart Scare Ads and Satisfaction - What are your experiences, opinions? (2 responses) 6/16/2006 --- Robert Lockhart Transportation Satisfaction – What issues are more important? (no responses) 4/26/2006 --- Robert Lockhart In Transportation – What is the product to be evaluated? (5 responses) 4/20/2006 --- Bob Lockhart Customer Satisfaction Using Blogs (5 responses) 3/02/2006 --- Anonymous Customer Satisfaction Survey Questionnaire (1 response) 2/10/2006 --- Robert Lockhart Measuring the Impact of Changes (no responses) 1/05/2004 --- Jay Styles Other Satisfaction Measures (no responses) 1/05/2004 --- Jay Styles Other Satisfaction Measures (no responses) 1/05/2004 --- Jay Styles Cost Effective Surveys (no responses) 1/05/2004 --- Jay Styles Customer Satisfaction Surveys (9 responses) 1/05/2004 --- Jay Styles

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