Welcome to the Customer Satisfaction and External Communications Measures group. This page is intended to provide a forum for practitioners that are interested in performance measures related to customer satisfaction and external communication measures. We’d like the forum to not only include info about measures themselves, but also examine approaches and work products that effectively communicate about performance measures broadly. The forum is here to share knowledge, experience and research with each other. We hope you make the most of this opportunity to share your ideas and even your failures so that we can all benefit from our collective experiences.

Facilitator for this forum: Julie Lorenz, Kansas Department of Transportation. Please send questions or concerns to jlorenz@ksdot.org